The Grievance Policy for AdiPay ("Policy") outlines the process by which customers can express their concerns, feedback, or grievances related to our payment gateway services. AdiPay is committed to addressing grievances in a fair and timely manner.
This Policy applies to all customers and users of the AdiPay.
We may share personal information with:laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
1. AdiPay will acknowledge the receipt of the grievance within 24-48 business hours.
2. Our team will conduct a thorough review of the grievance, considering all relevant information.
3. We aim to provide a resolution within 2-3 business days of acknowledging the grievance. If additional time is required, we will notify the customer and provide an estimated resolution date.
Customers who wish to raise a concern or grievance should follow these steps:
1. Send an email to info@matestalentglobal.com detailing the nature of the grievance.
2. Include relevant transaction details, account information, and any supporting documentation.
If the customer is dissatisfied with the initial resolution, they may escalate the grievance by contacting Nodal Officer at info@matestalentglobal.com.
1.The escalation review will be conducted by a designated senior representative.
AdiPay will communicate the resolution to the customer via email or another agreed-upon method.
The communication will include an explanation of the resolution and any necessary steps to be taken.
All grievances and related information will be treated with utmost confidentiality, and access will be limited to personnel directly involved in the grievance resolution process.
Customers who raise grievances will not face any form of retaliation or negative consequences for doing so.
AdiPay values customer feedback and grievances as opportunities for improvement.
We may use anonymized feedback to enhance our services, processes, and customer experience.
Your personal information may be transferred to and processed in other countries. By using our service, you consent to these transfers.
AdiPay will maintain records of all grievances, including details of the grievance, the resolution process, and the outcome.
This Policy shall be governed by and construed in accordance with the laws of Gurugram Jurisdiction.
If you have any questions or concerns about these Terms, you can contact us at info@adipay.com
